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Study Says Women Make Better Leaders Than Men

What's Your Motivation? by opensource.com

How Do You Define Good Leadership?

Do You Know What’s Expected of You at Work?

Posted on 2013/02/252013/02/26 by Jason Hensel

A new study from Florida State University shows that less than 20 percent of employees feel certain they know what is expected of them at work. The majority of respondents reported different levels of accountability, anywhere from “some” to “complete” ambiguity.

Assessing more than 750 blue- and white-collar workers in a variety of jobs, the researchers asked first how many employees don’t know what they’re accountable for, and second, what work was like for those who knew what was expected of them compared to those who didn’t. There were considerable differences between those who knew and those who didn’t.

For example, employees uncertain of work expectations reported:

60 percent higher levels of mistrust with leadership as it relates to communication.
50 percent higher levels of overall work frustration.
45 percent less control regarding the best way to complete their work.
40 percent higher levels of work overload.
35 percent fewer work accomplishments to the organization.
33 percent less social and resource support from one’s immediate supervisor.
33 percent greater likelihood of searching for a new job within the next year.
25 percent more job neglect (slacking off, slowing down).

“When employees aren’t sure what’s expected of them, the results simply just cannot be positive, especially when the complexity of work and the pace of change is taken into consideration,” said research associate Allison Batterton.

The reason workers don’t understand what’s expected of them is because of management’s failure to be forthcoming and proactive with communication, most employees say.

“It seems the more that communication is needed, the less likely it is provided — no wonder so many employees feel completely lost at work these days,” said Wayne Hochwarter, the Jim Moran Professor of Business Administration in Florida State University’s College of Business.

The researchers offered four tips to deal with accountability issues:

Set up a formal communication system using the most current and user-friendly technology, and make sure all employees are able to use it effectively.
Make employee accountability part of both the supervisor’s and employee’s performance evaluation.
Develop informal accountability networks (i.e., buddy system) that allow employees real-time access to information needed to effectively focus attention on tasks considered most important for that particular day (or hour).
Make accountability proactive rather than reactive.

“Most employees want to do a good job and contribute to their organization,” Hochwarter said. “Perhaps it’s overly simplistic, but this can only take place when employees know what’s expected. Sadly, many do not, and the situation appears to be getting worse rather than better.”

Do you know what’s expected of you at work?

(Story materials from Florida State University/Barbara Ash. Image via Flickr: DailyM/Creative Commons.)

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Mediocre Managers Damage Staff Engagement

Posted on 2013/02/152013/02/16 by Jason Hensel

Imagine a Michael Scott (or if you like, David Brent) type of boss. Some of you may prefer him. Others may feel he’s a bit much. But would you rather work under his personality or a boss whose personality is mediocre?

According to new research from Kingston University in London, England, mediocre managers are just as bad as the Michael Scotts of the world.

A survey of 500 employees and 120 managers found that not owning up to mistakes, relaying stress, and telling rather than consulting with staff were some of the most harmful actions of mediocre managers. The researchers found that these types of behaviors eroded staff motivation and well-being.

“Many people will at some time in their working lives have been managed by someone whose over-the-top behavior [such as] telling offensive jokes and cultivating ‘teachers’ pets’ highlighted a lack of self-awareness and a major inability to manage people,” said Dr. Rachel Lewis, a lecturer at Kingston Business School. “However, our findings demonstrate that it’s actually the less obvious, mediocre managers who too often ‘fly under the radar’ in organizations, that may inadvertently cause stress and could actually be just as damaging to staff engagement over time.”

The research shows that, in order to get the best out of employees, managers should

Handle pressure with calmness
Take responsibility when things go wrong
Get to know staff as individuals
Be invested in an employee’s career development
Ask employees if they are OK

“The aim of this research is to support human resources departments, employers and managers by providing a behavioral framework that identifies what managers need to do in order to create long-lasting employee effectiveness,” Lewis said. “The framework can be used to support managers in developing the core people management skills to enable them to get their teams motivated and working at a consistently high level.”

(Story materials from Kingston University.)

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Are You a But Leader?

Posted on 2013/01/212013/01/23 by Jason Hensel

The first rule of improv is “yes and.” There are other rules, or rather guidelines, however “yes and” is the one and only rule that truly matters. Without agreeing to the reality presented to you, progress trips over itself, and you and your co-performer are left staring at each other.

Much like improv performers, company leaders and managers should learn the “yes and” rule and stick it in their hearts. I’m flabbergasted at the number of times over the years I’ve experienced a “yes but” manager. Maybe there’s a “yes but” class at MBA schools, or maybe mentors train managers in the art of “yes but.”

Stop the “yes but” cycle of abuse, I say!

No one likes to have an idea agreed to with conditions. When you do that, you stop progress. The employee starts immediately placing restrictions on ideas. It’s more fruitful to agree and add to the proposal.

Of the following examples, tell me which is better:

Employee: “I plan to recycle all the aluminum cans in the break room.”
Manager: “Great, but that’s a lot of cans and you’ll have to do it all yourself.”

Employee: “I plan to recycle all the aluminum cans in the break room.”
Manager: “Great, and I know a place you can take them that offers the most money.”

If you’re truly a leader, or want to be one, you’ll see the benefit of contributing to an idea and moving forward rather than holding back and letting fear, doubt, or pessimism dictate your decisions.

The great improv teacher Del Close once said to “follow the fear.” What he meant by that is you should go toward what makes you uncomfortable, do things that scare you. For a lot of leaders, agreeing to an idea wholeheartedly scares the snot out of them. That’s exactly what they should do, though. Agreement isn’t the endgame, however. You have to add to the conversation, move it forward.

Do me a favor. This week, with everyone you interact with, make “yes and” a part of every conversation. It will seem uncomfortable and forced at first. Over time, though, it will become instinctual. After the week is over, reflect and let me know if you feel happier with your decisions and that life is moving forward.

If you’re creating an atmosphere of agreement, I can guarantee that your employees will agree to follow you. If you’re a but leader, though, employees will find any excuse to counter your decisions. Don’t be a “yes but” leader. Be a “yes and” leader.

(Image via Flickr: visualpun.ch / Creative Commons)

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Five Ways to Have Happy Employees

Posted on 2013/01/152013/01/15 by Jason Hensel

Fast Company recently published an article by Lydia Dishman titled “The Secrets of America’s Happiest Companies.” Dishman covers a lot of ground about the ways different companies keep employees happy. For those that like bullet lists, though, she broke it down to five good best practices.

Variety: Happy employees experience different roles within the company, which can create a feeling of improvement.
Meaning: Employees want to feel like they’re making a difference in the world, or at least for their company.
Praise: Employees like regular praise and public acknowledgement for a great job.
Individual: A people-first policy will go a long way in keeping employees happy. No more widget makers. They want recognition as humans.
Integration: The term “work-life balance” is no longer applicable in the 21st century. Focus on how to reasonably integrate work and life within an employee’s daily activities.

Check out the full article for more about how to keep employees happy, and let me know in the comments what makes you happy at work.

(Image via Flickr: Dice.com / Creative Commons)

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Are You Awakening Possibilities in Others?

Posted on 2012/12/312012/12/31 by Jason Hensel

The year is winding down, and I’m sure many of you are making plans and promises for next year. For example, like many writers, I’m planning on writing more.

However, there is one plan I will work hard at achieving next year, and that is to help awaken possibility in people. No, this isn’t some New Age-Kumbaya goal. It’s simply an effort to help others see how powerful they can be on their own. It’s a positive take on my philosophy that we don’t need hierarchies (in business or life) in order to be productive or better people.

I thought of this resolution yesterday when I was re-watching a classic TED video (embedded below) from musician and conductor Benjamin Zander on the transformative power of classical music. Toward the end of his presentation, he talks about you can tell if you’re awaking another’s spirit.

Now, I had an amazing experience. I was 45 years old, I’d been conducting for 20 years, and I suddenly had a realization. The conductor of an orchestra doesn’t make a sound. My picture appears on the front of the CD, but the conductor doesn’t make a sound. He depends, for his power, on his ability to make other people powerful. And that changed everything for me. It was totally life changing. People in my orchestra came up to me and said, “Ben, what happened?” That’s what happened. I realized my job was to awaken possibility in other people. And of course, I wanted to know whether I was doing that. And you know how you find out? You look at their eyes. If their eyes are shining, you know you’re doing it.

I think we’re all searching for excitement in life and avoiding routine when we can. Perhaps if we all help awaken possibilities in each other, we’ll have much more fulfilled and happier lives. That’s my goal for next year. What’s yours?

(Image via Flickr: Chris James / Creative Commons)

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Lower Pitched Voices Viewed as More Competent

Posted on 2012/12/122012/12/13 by Jason Hensel

Finally, something women and men can agree on together–both genders prefer leaders with masculine voices. The research comes from Rindy Anderson (Duke University) and Casey Klofstad (University of Miami), and was published in PLOS ONE.

…the researchers asked people to listen to the phrase “I urge you to vote for me this November” spoken by two voices that differed only in their pitch. They found that both men and women preferred female candidates with masculine voices. Men also preferred men with masculine voices but women did not discriminate between the male voices they heard. According to the authors, their results suggest that the influence of voice pitch on perceptions of leadership capacity is consistent across different domains of leadership and independent of social context.

“We often do not consider how our biology can influence our decision making,” Klofstad said. “The results of this study show that voice pitch–a physiological characteristic–can affect how we select our leaders.”

Why, then, do both genders prefer leaders with masculine voices?

“In the case of women’s voices, this bias could be a consequence of lower-pitched female voices being perceived as more competent, stronger, and more trustworthy,” the authors wrote in the study. “That is, these traits are perceived as positive in the context of leadership and could be the mechanism that leads us to prefer female leaders with lower voices. Additionally, the pitch of the female voice declines over the lifespan. Consequently, selection of female leaders with lower-pitched voices can result in the selection of women who are older, and perhaps more experienced at leading others. Stated differently, men and women may be biased to select older women as leaders, regardless of the type of position in question. In the case of men’s voices, men with lower-pitched voices are larger, stronger, and more aggressive. Again these traits are perceived as positive in the context of leadership, leading us to prefer male leaders with lower voices.”

Knowing this, would you change your vocal pitch to sound more like a leader?

(Story quotes from the Public Library of Science. Image via Flickr: cav… / Creative Commons.)

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Why Employee Empowerment is Important in the Workplace

Posted on 2012/11/26 by Jason Hensel

I’ve always said I’m at my most productive and innovative at work when I’m given autonomy. That feeling of empowerment and trust from management motivates me to help the company succeed because it’s all on my shoulders.

Now there is some research from the University of Illinois that shows autonomy plays a major role in increasing “employee commitment to continuous improvement initiatives.”

“Continuous improvement initiatives are typically bundled with employee empowerment techniques,” said Gopesh Anand, a business professor at Illinois. “We always hear, ‘If you empower employees, they will take care of the improvements.’ But what happens repeatedly is that this employee empowerment is management-driven, and it does not work.”

“It’s a paradox–employee empowerment being forced upon employees by management,” said Dilip Chhajed, a business professor at Illinois and director of the technology management program in the College of Business. “What usually ends up happening is that employees feel they are being forced into doing something that they may not even see as being very useful.”

The research offers three points on how to enhance employee commitment to improvement at work.

The day-to-day work environment needs to be perceived by employees as autonomous.
As continuous improvement involves making changes to the very practices that frontline employees use in their day-to-day work, trust in leadership is critical.
A higher degree of trust in leadership further leads to proactive behaviors by frontline employees, encouraging them to use the autonomy in their day-to-day jobs to seek out and make systematic improvements to work practices.

“Many times, employees end up working on continuous improvement projects simply because the CEO is telling them to participate in the initiative,” Anand said. “But they aren’t really sold on this idea of making an effort to improve their workplace and work practices.”

“Workers need to have a sense of control over their work environment,” said Luis Delfin, a graduate student who co-wrote the research. “They need to be able to decide how and what to do in their day-to-day work. And that’s actually what motivates them to improve. Their buy-in becomes even stronger when leadership provides them the support to do this.”

However, employees shouldn’t think of improvements as extra work.

“Employees can’t think of it as, ‘This is something being brought down upon us by upper management,’ ” Anand said. “If they do, it becomes extra work that they’re not compensated for.”

“The big one for employees is, ‘What’s in it for me?’ ” Chhajed said. “Management is trying to make things more efficient, so what does that mean for my job, my work hours? That’s why employees need to trust that management is looking out for their best interests. If they don’t have that trust, then even autonomy is not going to help as much. Trust is huge, because you don’t want the perception that management is coercing employees to do this.”

Also, management shouldn’t be the main instigator of change.

“There should be some top-down direction in terms of where the initiative should go and what are we in business for,” Anand said. “But there needs to be balance between the top-down goals and the bottom-up improvements.

“It’s like building a bridge from both sides,” Delfin said. “Upper management usually has the vision, but at the same time they’re not the experts on how things get done on the ground. So you need to have frontline employees who have some freedom because you are trying to get all of this to meet in the middle. That means that the leaders in management need to act more like coaches, and less like dictators. You need a cooperative environment where leaders are guiding and coaching, and employees are participating.”

Are you given a lot of autonomy at your job? Or does management dictate your every move and decision?

(Story materials from the University of Illinois. Image via Flickr: Ryan / Creative Commons.)

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Why Ask Why?

Posted on 2012/11/052012/11/06 by Jason Hensel

I once had a boss that said we should always ask why three times. I never took up the recommendation to her face, but the advice has stuck with me for many years.

When you ask why questions, as opposed to how questions, you open people up to a more abstract way of thinking.

“‘Why’ questions make people think more in terms of the big picture, more in terms of intentions and goals, whereas more concrete ‘how’ questions are focused on something very specific, something right in front of you, basically,” said University of Illinois psychology professor Jesse Preston.

Preston, along with two other researchers, recently conducted a study to test abstract thinking’s influence on political beliefs. They used the Islamic community center and mosque in New York because it’s a strong polarizing issue.

The first study showed that after viewing a plane fly into the World Trade Center, conservatives and liberals held opposing views of the mosque at ground zero.

The second study, however, had participants answer three why questions or three how questions in a row on an unrelated subject before offering their views about the mosque.

Preston says the why questions (not the how questions) brought liberals and conservatives closer together.

“We observed that liberals and conservatives became more moderate in their attitudes,” Preston said. “After this very brief task that just put them in this abstract mindset, they were more willing to consider the point of view of the opposition.

“We tend to think that liberals and conservatives are on opposite sides of the spectrum from each other and there’s no way we can get them to compromise, but this suggests that we can find ways of compromising,” Preston continued. “It doesn’t mean people are going to completely change their attitudes, because these are based on pervasive beliefs and world views. But it does mean that you can get people to come together on issues where it’s really important or perhaps where compromise is necessary.”

Asking why questions isn’t limited to politics. It can be used in the workplace, too, granted that you have a supervisor who is open to other viewpoints. The best ones are open and will have good answers for all three of your why questions.

And if they don’t, continue asking why.

BONUS: Here’s a clip from Lucky Louie showing that by asking why one can really get to the true reason behind something.

(Story quotes from the University of Illinois. Image via Flickr: Brendio / Creative Commons.)

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My Quarterly Rant About Lazy Readers

Posted on 2012/11/022012/11/05 by Jason Hensel

I don’t understand this new form of pride of not reading things because they’re “too long.” I’ll sometimes pass on great articles to friends or post the links on forums, and I’ll get a tl;dr (too long; didn’t read) response. I get the feeling that there is some chest puffing behind that tl;dr response.

I was reminded of this the other day when I saw this post on Tumblr from ShortFormBlog:

I agree, Ernie. It’s frustrating that people can’t even be bothered to read 300 words. At this rate, we’re going to devolve back to grunts and snorts for communication.

While I’m on the topic of grunts and snorts, I also don’t understand when people tell me that executives and leaders only want bullet points, that they don’t have time to read a full report or article. What kind of leader doesn’t want to know the whole story? If someone is too busy to read what’s put in front of her or him, then maybe that person has time management issues and shouldn’t be a leader.

I’d rather follow someone who has good critical reading and comprehension skills than someone who only wants the “highlights.” In fact, by asking someone to spoon feed you bullet points, you’re acknowledging that you’re not smart. That’s fine if you’re not smart. Just say, “I’m not smart, so please tell me the highlights of a story.”

But don’t say you don’t have time to read something. That proves you’re lazy, which is a far worse trait than ignorance.

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